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Due to limited COVID hours, Boutique Patina usually on Tuesdays and Friday/Saturday, twice a week, with the exception of overnight shipping, which ships the next business day of the order date.
Returns Policy
UPDATE: A $25 outbound shipping fee will be deducted from any returns. This is less than what we pay to insure and ship the item out to you, but we are setting it at a flat fee.
If you pay with Affirm, there will be a 6% restocking fee to your refund. This is because Affirm will not refund us the initial 6% fee upon processing a refund. Because we are a small boutique, our business cannot bear these losses.
American Express can be paid through the PayPal option.
NOTE: All Hermes Handbags are Final Sale due to the sensitivity of the leather and handling. Also, all (Chanel and other) items which state "NWT" (new with tags) or "New" in the title, store-fresh, are Final Sale as they have never been handled by any individual other than the photographer. We do not mark like-new items which come in on consignment from a previous owner as "new" but as "pristine"; all items that are marked "new" have never been handled by any other customer.
For pre-owned Chanel and other bags:
If you are not satisfied with your purchase for any reason, you may return your item for a refund within three (3) calendar days of receipt of your item (does not have to reach us in 3 days, but must be dropped off/tracking provided within 3 days). The item must be the same condition in which it was received by you and our tamper-proof yellow security tag must still be on the bag and untampered.
Please provide tracking information for your return shipment for us to note it has been shipped back within three days of receipt. We will process your refund within two business days of receipt of the returned package - we require this time to open the package and verify its contents. You can return your package to the California address on the return instructions page in your package.
PLEASE NOTE: For domestic orders, a $25 outbound shipping fee will be deducted from your return refund. It will only cover a portion of the shipping and insurance we paid to ship out your item.
We'll notify you via e-mail of your refund once we've received and processed the returned item.
For ALL ITEMS:
For any and all issues where you are returning an item due to authenticity (which has never happened and will never happen in our boutique), we will double your money back. See "Authenticity" above for more info. There is NO DEADLINE or expiration for this policy - you do not have to get your bag authenticated within 3 days or lose the chance to return something due to authenticity-related issues. Selling a fake is a federal crime, and every consumer who purchases a counterfeit should be aware that they are entitled to not only get their money back from any fraudulent seller, but should also request the seller be prosecuted by the federal government to the fullest extent of the law. Please see our double-your-money-back guarantee on authenticity.
Shipping
We usually ship within the next business day upon receipt of cleared payment.
Shipping to the United States, major territories, and APO addresses, is Free. We ship FedEx Ground or FedEx Express Saver, depending on your location, so that you will receive the item no later than three days from when it was shipped. A signature is required for you to receive your package.
Overnight shipping is extra.
We also ship to other countries, including the United Kingdom, Canada, Australia, Europe, Singapore, Hong Kong, Japan, South Korea, Indonesia, Taiwan, Malaysia and other areas. International shipping is USD $50 for FedEx International and is usually guaranteed to arrive within 3 to 5 business days to your local city of residence.* A signature is required for you to receive your package. For international buyers - Customs may impose fees and/or taxes on your purchase prior to delivery. To find out more about potential customs fees, please contact your local customs office. You as a buyer are responsible for any and all customs fees and taxes if they should occur. This is not included in the shipping fee.
All shipping charges are non-refundable.
*For international buyers outside the U.S. - the estimated delivery time is to your city of residence. You may or may not experience additional delays due to local customs inspecton, should your package be held. These times can vary, or not happen at all, it is up to your local city's procedures.